Why do they still use paper?
Field personnel need the right tools for both the job and the job site, whether they are working in an underground tunnel or high up in a cherry picker. Digital tools that provide many benefits in an office environment, may have the opposite effect in the field. To accommodate these tools, field personnel may have to make substantial changes to their established work flows and productivity. Workers are often reluctant to bring expensive electronic devices into dirty or hazardous environments. Tablets are heavy, expensive, and get in the way. They have limited battery life and screens that are difficult to see in bright sun. And they require extra attention, which means that workers have less time for the job at hand. The small size of a PDA greatly limits spatial perspective, and places its own substantial cognitive load on users, resulting in dra-matic increases in help calls (ref.) When faced with such inadequate technological options, it is not surprising that field personnel naturally revert to what they
































